FAQs
What areas does F&S deliver to?
We service Ipswich, Brisbane and surrounds, as well as along the coast from Sunshine to Byron. We go wherever the celebration calls! Delivery fees are based on the location of your event and the scale of items hired. Free delivery is available for locations within 25km of our Ipswich base.
Depending on your location there may be a minimum spend requirement.
What if the weather is not cooperating?
We strongly recommend securing a back up indoor/undercover location, well in advance, in the event that the weather is not favourable for an outdoor setup. In the case the weather forecast predicts inclement weather, Fox & Sage will not assemble hire items outdoors and will insist on moving to the back up location. You may reschedule the event in case of wet weather but must notify at 24hrs prior to event. Rescheduling will be dependent on availability.
Any unused items due to unsuitable weather will not be refunded (e.g. tent, umbrellas, dried flowers/foliage). Travel fees may change depending on the location of your back up venue.
How long do we have use of the setup?
This will differ between packages, but if, for example, you have booked for 3 hours, then you will enter your completed scene at the agreed upon start time, and we will return to pack down after all the fun, 3 hours later.
We plan our set up times carefully and require every minute of the time to perfect your space and photograph, so we ask that you only enter the setup at the start of your hire period, unless previously arranged with Fox & Sage.
If you have any items you would like to add (e.g. decorations, chairs, items being set up by another vendor etc.) then these will need to be added during the hire period.
Can we extend the hire period on the day?
Who are we to stand in the way of a good party?! You can certainly make a request to extend your hire period (or to make time changes) up until the event date, and while we will do everything to make it happen, we may not always be able to accommodate the request due to other bookings, staffing and logistics, and appreciate your understanding in these instances.
What are the site requirements for the bell tent?
Our tent is 5x5m, so the ground must be flat and ideally 7x7m to allow for ropes and pegging. If space is a little tight we can generally work around it by feeding tent ropes through fences etc. You will also need a clear 2.5m overhead to allow for the tent's height.
It is the hirer’s responsibility to acquire all necessary park and/or governing body permission for setting up the bell tent. For venues or private residences, it is important to check there are no underground structures like concrete or pipes that will affect pegging.
How many guests can fit in the bell tent?
We estimate a maximum of 20 people can sit comfortably inside the tent (with minimal furniture), but if your event has guests flowing in and out, then a number limit does not really apply.
How many people can F&S cater for?
Our setups have catered to groups of 30-40 previously, and depending on the event requirements and notice given, we are able to source items to cater to groups up to 100.
Payments & Cancellations
Booking Fee: Once you are happy with and have accepted your quote for our services, we ask that you pay a non-refundable 30% booking fee to secure your chosen event date, items, and we may begin works on your event planning and preparations. Remaining amount for services due 30 days prior to event. The fee is not refundable as we have dedicated those items to your event and made them unavailable to other clients.
Security Bond: Every booking is required to pay a Security Bond which is calculated on the individual order. This amount is due no less than seven (7) days prior to the event and is refundable upon the return and inspection of all hired items deemed to be in clean, good-working order, as well as the Hirer having met all obligations under the Hire Agreement.
Cancellation: In the event of cancellation of the booking by the hirer, any refunds will incur a $30 administration fee. Cancellations 30 days (or more) prior to the event date will be eligible for a refund, less the booking fee and the administration fee. Cancellation within 30 days prior to event date will be refunded the delivery charge only. The dollar amount for services & equipment will not be refunded in this case as this is considered loss of opportunity. If at the point of cancellation, costs have been incurred by Fox & Sage in preparation for your event (e.g. hire deposits paid, flowers ordered, etc.) then these costs will be deducted from whatever monies are refundable as per the above timelines.
A credit for a future event will be issued in the case of a COVID related border closure/social gathering restriction announced in the lead up to the event date.
What happens if an item is damaged during the event?
If an item is unreturned, broken or damaged beyond repair, payment of full replacement value (and sourcing fee based on item/s) is required within seven (7) days. Hirer’s Bond will be refunded once payment is cleared or alternatively the Bond can be used towards the payment once this timeframe lapses or instruction is given to do so.
If an item is returned damaged but repairable, Hirer will be sent an invoice for the cost of repairs and payment is required within seven (7) days. Hirer’s Bond will be refunded once payment is cleared, or alternatively the Bond can be used towards the payment of invoice once this timeframe lapses.
A cleaning fee may be incurred where deeper cleaning (than standard practice) occurs, and will be issued at the discretion of Fox & Sage.
